NovaVerse

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We're here to help with any questions about NovelVerse. Reach out to our team and we'll respond as soon as possible.

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How Can We Help You?

Visit Our Office

123 Literature Lane
Bookville, BK 12345
United States

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Call Us

+1 (555) 123-4567
Mon-Fri: 9am-6pm EST
Sat: 10am-4pm EST

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Email Us

hello@novelverse.com
support@novelverse.com
authors@novelverse.com

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Our Response Times

24 Hours

General Inquiries

4 Hours

Technical Support

48 Hours

Author Applications

Our Support Team

Team Member
Emily Chen

Customer Support Manager

Emily leads our support team and ensures all user inquiries are handled promptly and effectively.

Team Member
David Rodriguez

Technical Support Specialist

David handles all technical inquiries and ensures our platform runs smoothly for all users.

Team Member
Sophia Williams

Author Relations Manager

Sophia works directly with our authors to ensure they have the best possible experience on our platform.

Frequently Asked Questions

To become an author, simply sign up for an account and upgrade to our Author plan. You'll gain access to our publishing tools and can start uploading your stories immediately. Our author relations team will review your application within 48 hours.

For technical issues, please contact our technical support team at support@novelverse.com or use the contact form above and select "Technical Support" as the subject. Our team typically responds within 4 hours during business hours.

Absolutely! We welcome novel requests from our readers. Please send your suggestions to hello@novelverse.com with the subject "Novel Request". While we can't guarantee all requests will be fulfilled, we do our best to add popular requested titles.

If you encounter content that violates our community guidelines, please use the "Report" button available on each novel's page. For urgent matters, you can also email our moderation team at moderation@novelverse.com.

We offer a 14-day money-back guarantee for all new premium subscriptions. If you're not satisfied with your experience, please contact our billing department at billing@novelverse.com within 14 days of your purchase for a full refund.